SHIPPING & DELIVERY
Custom made, carefully packed, and tracked.
Our mats and lamps are made to order. This policy explains production timing, delivery estimates, address changes, customs, delays, and delivery issues.
Effective and last updated: September 8, 2026
Where we ship
Mahj My Mat online checkout currently accepts delivery addresses in the United States. Contact us about Canadian delivery while we finish validating cross-border shipping costs, duties, and delivery timing. We do not accept a destination at checkout unless we can disclose its applicable charges before payment.
Your mat and packaging
Regular and Sleek Glide mats come in two sizes. Both sizes, 31.5 × 31.5 inches and 33 × 33 inches, are 3 mm thick, ship rolled, and include a white storage bag.
Lamp production and separate delivery
Custom cordless table lamps are produced and shipped separately from mats, even when both are purchased in one checkout. The current estimated lamp arrival is 10–15 business days, including production. The lamp shipping charge and complete order total are shown before payment.
A lamp and mat may arrive on different days and with different tracking numbers.
Selecting a faster mat delivery option does not accelerate the separately produced lamp.
Production and shipment timing
Each mat is made to order from an approved design. Checkout offers Economy, Standard, and Express delivery, with Standard selected by default. The estimated arrival date shown before payment includes both production and transit time.
Estimated arrival: Standard 12–19 business days; Express 9–14 business days; Economy 20–32 business days. These estimates include production and transit.
Unless checkout clearly states a shorter shipment window, we will ship within 30 calendar days of receiving a completed order.
The “get it by” date is an estimate, not a guaranteed carrier delivery date. Customs, severe weather, address issues, and carrier delays can affect arrival.
Tracking is emailed when the carrier accepts or scans the package. It can take time for the first scan to appear.
If production is delayed
If we cannot ship within the promised time, we will notify you and provide a revised date when one is available. You may agree to wait or cancel the unshipped order for a full and prompt refund. If we cannot fulfill the order, we will cancel it and issue a full refund.
Addresses, customs, and delivery
Review the address carefully before paying and contact us immediately if it needs to change. Once production or fulfillment begins, a change may not be possible.
Customers are responsible for providing a complete address and for collecting packages held by the carrier. Contact us promptly if tracking shows an exception.
Orders can be affected by customs processing or carrier handoffs. Any charges collected from you are shown before payment.
Damage, loss, or a missing package
For visible transit damage, keep the product and all packaging and contact us within 14 days of delivery with photos. If tracking says delivered but the package is missing, check the delivery area and household first, then contact the carrier and us so we can investigate. Carrier investigations can take several business days.
Something off with a delivery?
Include your order number and the delivery postal code.
Get shipping help