GOOD TO KNOW
Questions before you create?
Here are clear answers about custom artwork, design approval, production, delivery, photos, and what happens if something goes wrong.
How do custom matching lamps work?
Add a matching lamp while ordering a mat for $49.99, or order a standalone lamp for $59.99 by uploading a clear image of a mat you already own. AI uses the outer artwork as inspiration for a fresh lamp design, with colors that complement your mat’s palette. The shade can have its own background and accent colors. The center play area, wording, and monograms are left out, and directional details are arranged upright around the shade. You see an example lamp and approve your exact custom shade artwork before it can be added to your cart.
Will my lamp arrive with my mat?
The lamp is produced and shipped separately, so it may arrive in a different package. Its current estimate is about 10–15 business days including production, and its separate shipping charge is shown before payment.
How long will my mat take to arrive?
Estimated arrival, including production: Standard 12–19 business days; Express 9–14 business days; Economy 20–32 business days. Standard is selected by default. Review your estimated date before payment.
Can I buy several mats together?
Yes. Add your designs to the cart and pay once, with one U.S. delivery address. Each design has its own shipping charge, with a lower rate for additional copies of the same design. Mats may arrive separately.
Is every mat custom made?
Every mat is made to order from the exact proof you approve. Studio designs can be personalized; lower-priced Gallery Editions are sold as shown and cannot be customized.
Can I change a Gallery Edition design?
No. Gallery Editions keep the exact colors, artwork, wording, layout, and center details shown in the approved gallery proof. If you want changes, use the design studio to create a new custom mat.
Will decoration cover the playing area?
The selected center is treated as a protected zone. Decorative artwork is directed outside it, and the final production check compares the file with your selected template before printing.
Do I approve the design before it is printed?
Yes. The exact design snapshot you approve becomes the production record. Check every name, phrase, color direction, image, and orientation carefully before approval.
Will the design process change a logo or artwork I upload for the play area?
No. The studio uses a smaller reference only to coordinate the surrounding colors and artwork. Your original uploaded file is stored separately, locked to the approved design, and used as the logo/art source in the high-resolution print file. It is not redrawn or replaced. A removed or transparent background gives the cleanest result.
Can I use family photos or a club logo?
You may upload content that you own or have permission to use. Do not upload third-party logos, copyrighted characters, professional photos, or other protected artwork unless you have the necessary rights.
Will printed colors exactly match my screen?
Screens and printed materials produce color differently. We preserve your selected color references and exact HEX values, but reasonable screen-to-print and material variation is expected. Materially incorrect production is covered by our Returns & Refunds policy.
What material, thickness, and backing will my mat have?
Both Regular and Sleek Glide mats have a polyester playing surface and non-slip rubber backing, are 3 mm thick, and include a white storage bag. They ship rolled. Wipe clean with a damp cloth; do not machine wash or leave in direct sunlight.
How long does a custom order take?
The production estimate and delivery estimate are shown before purchase. Unless a shorter shipment window is stated at checkout, the order will ship within 30 calendar days after payment and all required approval information are received.
Do you ship outside the United States?
Online checkout currently accepts U.S. delivery addresses only. Contact us about Canada while we finish validating cross-border shipping costs, duties, and delivery timing.
Can I change or cancel an order?
Contact us immediately. If production has not begun, we can usually update or cancel the order. Once custom production begins, changes and ordinary cancellations may no longer be possible.
What if my mat or lamp arrives damaged or incorrect?
Contact us within 14 days of delivery with the order number and clear photos of the product and packaging. We will review damage, defects, or a material difference from the approved proof and provide an appropriate reprint, replacement, or refund.
Still wondering about something?
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